GroupID Identity Platform.

Moved a legacy desktop identity-management product to a modular web platform — directory, groups, workflows and self-service, rethought for IT admins.

The problem

GroupID's power lived in a dense desktop client. Admins knew it; nobody new could learn it. Moving to the web meant re-deciding what the product actually was.

The thinking

"Modernize without betraying muscle memory. Keep the mental model administrators already trust, then give every task a shorter, clearer path on the web."

Process

Four moments that shaped the work.

Auditing a legacy product

Inventoried every screen and task in the desktop client with the CTO and product team, then ranked them by real usage.

Modular web architecture

Split the monolith into modules — directory, groups, workflows, reports, automation — each shippable on its own.

Rules made readable

Designed a visual rule builder so dynamic group membership could be written and understood without query syntax.

Self-service for end users

Gave employees a portal for access requests, group membership and password resets, cutting IT ticket volume.

Outcome

Modules designed for the new web platform

Legacy desktop product modernized to web

60%

Fewer clicks on the most-used admin tasks

“Modernization is a UX problem before it's a tech problem.”

Glimpses

A look at the work.

Identity platform groups management screen — Groups — bulk actions and dynamic rules

Self-service identity portal — Self-service — requests and approvals

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